For
company checks, please allow up to 10 banking days after
receipt for clearance of funds before the order is processed. We cannot
guarantee the availability of a product by the time funds clear or
payment is received. We will charge a $25 fee on all returned checks.
Please mail to: www.thebuilderssupply.com 2104 Southwind Cir Schaumburg, IL 60194
We accept the following credit cards: Visa & MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. www.thebuilderssupply.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether www.thebuilderssupply.com. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship the same day however, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the www.thebuilderssupply.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the www.thebuilderssupply.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
You have 10 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees (varied, depends on brand). Any special orders may not be returned for any reason. We make every effort to pack and ship your products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 847-592-7427 to obtain a Return Goods Authorization Number, RGA Number.
Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package no credit will be issued with out this number.
All you have to do is e-mail us at returns@thebuilderssupply.com , provide us the original order number, the product you want to return or exchange, the reason for the return, and your name, daytime telephone number and e-mail address. We will promptly return your e-mail authorizing the return. Then you return the items to the specific address.
Our goal is to please you. We know that we have quality items that will stand the test of time and perform to a high level.
Shipping Time - most orders will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by www.thebuilderssupply.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
For orders are to be shipped outside the continental US or that include lockers, glass products or items longer than 90" in length, standard shipping charges apply and are calculated after receipt of order.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
